Children’s Program Virtual Clinic

THIS PAGE WAS LAST UPDATED ON APRIL 30, 2020 AT 5:00PM Please check back frequently for the latest updates.

Due to current restrictions on in-person contact put in place by federal, state, and/or local authorities to help slow the spread of COVID-19, we have set up our VIRTUAL CLINIC to continue to provide mental health services to children & families during this difficult time.

As the Oregon state government begins to ease restrictions on in-person visits for healthcare providers, the Children’s Program is in the process of creating a re-opening plan. Click here for updates. As of 4/30/2020, please assume that all therapy, counseling, and MD appointments scheduled in May 2020 will be telehealth appointments.

How to Set Up Telehealth Service in Our Virtual Clinic

RESIDENTS OF WASHINGTON STATE PLEASE NOTE: Due to state licensure restrictions, at this time the only telehealth appointments we can offer WA residents are with our MDs (Drs. Gertz, McCoy, and Turner).
Telehealth appointments are only available to their current patients (those who have attended an appointment within the last 6 months) for continuity of care.

Choose the option that applies to you and follow the instructions.

1. Fill out an Informed Consent for Telehealth Services PRIOR TO YOUR NEXT APPOINTMENT.
2. Fill out a StoredPay form so we have a credit card on file. If you do not complete this step, your clinician may decline to schedule future visits.
3. Call the front desk at (503) 452-8002 to schedule appointments or check the status of future appointments. Hold time or callback times from messages may be longer than usual. We thank you for your patience.

If your child has not attended an appointment with a clinician at the Children's Program within the last 6 months, please visit our Intake page and follow the instructions to reestablish services.

1. Complete the New or Returning client packet (included in the confirmation email from intake--or available here for download); 2. Email the completed packet to at least one business day prior to your appointment. Include your child’s full legal name, date of birth, clinician name and the date and time of your appointment (refer to your original appointment confirmation email) in the body of the email. We will temporarily accept new client paperwork via email. 3. Fill out an Informed Consent for Telehealth Services PRIOR TO YOUR APPOINTMENT. 4. Fill out a StoredPay form so we have a credit card on file. If you do not complete this step, your clinician may decline to schedule future visits. If you are a two-household family, we still REQUIRE participation from both households. It is your responsibility to communicate with one another to determine how to move forward with your joint meeting. Clinicians will NOT conduct an initial consultation if one household cannot participate.

If you are brand new to our clinic, visit our Intake page and follow the instructions to get started.

Virtual Clinic/Telehealth FAQs

No. Per Governor Brown's Executive Order No. 20-12 (3/23/2020), at this time, the following types of appointments are offered via telehealth only until further notice:

  • Psychologists (PhD, PsyD) & Licensed Professional Counselors (LPC)
    • Initial consultation (first time appointment)
    • Therapy/counseling
    • Parent coaching/training
    • Feedback from testing/assessment/evaluation (for evaluations conducted before the COVID-19 outbreak)
    • Groups & Classes
  • MDs
    • Initial consultation (first time appointment)
    • First child visit
    • Medication maintenance check-ins
If your clinician determines that it is medically necessary for you to visit the clinic in-person, you will be notified and we will guide you through COVID-19 protocols for in-person visits. If you do not wish to conduct your appointments via telehealth, please email your clinician or call the front desk at (503) 452-8002 #0 to cancel all scheduled appointments. You will be able to resume in-person services when we deem it is safe to do so per applicable federal/state/local public health guidelines.
  • Psychological testing/assessment/evaluation requires in-person interaction between the patient & the evaluating psychologist, and cannot be completed via telehealth platforms.

  • Please email your clinician directly (or call the front desk at (503) 452-8002 #0) if you have an evaluation scheduled. We will cancel your evaluation and you will be able to reschedule after it is safe for your clinician to resume in-person services per applicable federal/state/local public health guidelines.

  • Our preferred telehealth platform is Zoom, which is free, secure, HIPAA-compliant, and includes videoconferencing capabilities.
    • We are working hard to set all clinicians up with Zoom as quickly as possible, but in the meantime the US Department of Health & Human Services has empowered all healthcare providers to render telehealth services via a wide range of available technology & applications, so with with your permission, your clinician may temporarily contact you via Skype or FaceTime. Please read this HHS press release dated 3/17/20 for more information.
    • Email your clinician directly to see which platform they are using at this time.
If you do not have videoconferencing capabilities, your clinician will call you on the phone. Please:
    • Make sure all appointment attendees (child patient, parent, etc.) are in a quiet, private space five minutes prior to scheduled appointment start time.
    • Keep an eye on your phone. Your clinician will call the phone number of record in your patient chart.
      • Please note that your clinician may call from a blocked or private number.
    • If you are unable to answer the first attempt, your clinician will make a second attempt within 10 minutes of the appointment start time.
    • If the clinician is unable to reach you on the second attempt, you must call (503) 452-8002 #0 to reschedule.

Yes! Check back at this page soon for a list of resources compiled by our clinicians to help you get through the COVID-19 pandemic.

Looking for ideas to keep your kids occupied while you work from home, or to maximize all the extra time you might be spending with them right now?

Visit our Resources for Parents page for some useful links.

Clinicians are also working to create digital versions of the content offered in our Groups & Classes to support families during this time. Visit that page to learn more about what content you can expect to be available soon!